ISY994 / ISY Portal Service Announcement!
Hello everyone,
As you may have noticed, we have had ISY Portal outages and service degradations recently, primarily stemming from the outdated technology utilized in ISY994 (particularly firmware versions below 5.3.4). These issues led to rapid connect/disconnect/subscribe payloads, overwhelming the resources of ISY Portal.
Regrettably, these reliability issues have caused disruptions for both you and other users. To ensure continued service, we’ve implemented a lower security setup specifically for ISY994 connections. However, maintaining multiple setups has proven to be more costly than anticipated.
Consequently, we find it necessary to adjust the renewal pricing for ISY994 to $44/year, with renewals limited to one year. Rest assured, renewal rates for eisy remain unchanged at $24/year or $39 for two years.
We encourage you to consider upgrading to eisy, as it offers enhanced features and cost-effectiveness for everyone. As an incentive, we’re offering a complimentary 1-year ISY Portal subscription along with a 12% discount on all hardware for those who choose to upgrade (please see the bottom for more information).
We understand that this news may be disappointing, and we apologize for any inconvenience it may cause. Your satisfaction and ongoing support are very important to us, and we remain committed to delivering the best possible service.
With kind regards,
Michel
Upgrading information:
Upgrade is as easy as backing up your 994 and restoring on your new eisy (except for Z-Wave). Here is the link to the complete migration instructions. What you need:
- eisy with firmware version 5.8.3 and above
- Serial PLM Kit if and only if you want to use your existing PLM (recommended)
- ZMatter USB (optional)
You get 12% discount by using coupon code HAE52KSJ (expires 05/21/2024). Once you get your new eisy, please contact sales@universal-devices.com and request for 1 free year of ISY Portal.
May 10, 2024 @ 6:36 am
Does this include the ISY994i as well?
May 10, 2024 @ 7:20 am
Hi Andrew, yes, all models that start with ISY994.
With kind regards,
Michel
May 10, 2024 @ 7:30 am
I cannot check out as a Canadian customer.
May 10, 2024 @ 7:39 am
Hi Mark,
AARTech is in charge of our Canadian distribution. Although you will not get the 12% discount (due to enormous shipping costs to Canada), you do get 2 Free years of ISY Portal. Please contact AARTech for more information.
With kind regards,
Michel
May 10, 2024 @ 10:31 am
Could you explain how this affects Polisy users at PG3x level?
May 10, 2024 @ 10:36 am
Hi Steve,
Zero impact to Polisy users.
With kind regards,
Michel
May 10, 2024 @ 12:10 pm
I have used x10 and then Insteon for more than 25 years. I have tried to convert to PLM but without any success. Maybe it is my age. But I still make changes to my ISY 994.
May 10, 2024 @ 2:03 pm
Hi Jim,
You can still use eisy with X10.
With kind regards,
Michel
May 14, 2024 @ 8:30 pm
I have not had any connectivity since last night (5/13/24) with my ISY994i, can I expect things to come back up?
I may upgrade to eisy, however I would like to know more about the “(Except for Z-Wave)” warning in the upgrade is easy… paragraph. How much more difficult will it be for Z-Waver users?
May 15, 2024 @ 7:05 am
Hi Homer, it should work. If you have an active subscription, please submit a ticket with your Error Log.
With kind regards,
Michel
May 16, 2024 @ 7:09 am
Hi,
Can I migrate from ISY994 to Polisy?
Am I connecting my PLM 2413S (Ethernet) to the Ethernet port (not USB) on Polisy?
Thanks
May 16, 2024 @ 7:11 am
Hi Clive,
Yes. For PLM, you need the original cable that came with your PLM and connect it to the Db9 connector on Polisy (not Ethernet).
With kind regards,
Michel
June 3, 2024 @ 10:30 am
I tried upgrading to eisy but you are out of stock. Can I still use the discount when you get more stock?
June 3, 2024 @ 10:38 am
Hi Ray,
Yes of course.
With kind regards,
Michel
June 5, 2024 @ 8:15 am
The eisy is out of stock. Any idea on when they’ll be available again?
(Hard to migrate until I can get one)
June 5, 2024 @ 8:18 am
Hi Kevin,
End of the June.
With kind regards,
Michel
June 5, 2024 @ 11:55 am
Thanks!
July 1, 2024 @ 8:36 pm
Well this sucks. I got about 1 day notice that my isy portal quadrupled in price for the year, unless I want to upgrade to another unit that is still out of stock for a month.
July 2, 2024 @ 8:13 am
Raj,
This is not true. The notice/email went out in May. Plus a separate push notification was sent to all ISY Portal users with 994.
Also, as with all other case, your portal license can be extended free of charge for a month till we get the units back in stock (07/15). But you do need to subscribe to our notifications under your account.
July 2, 2024 @ 4:00 pm
I definitely have not received any other emails about this. The only email I received was to tell me that my portal license expires in a day. It was quite a shock to see the increased price.
I don’t see any option for a free 30 day license anywhere. Are you saying I need to subscribe to notifications to be eligible for this freebie?
Honestly, the only reason I subscribed to the ISY portal was to occasionally tell my Amazon Alexa to turn on the lights, and it was a cheap subscription. At this new price, I’d probably rather hook up my old insteon hub or buy a habitat, both of which hook up to Amazon for free.
July 2, 2024 @ 4:07 pm
No, you don’t need to subscribe for being eligible. You need to subscribe so that you can get the emails. Insteon Hub is not free. It’s 40/year. I don’t know anything about Hubitat.
Good luck.
With kind regards,
Michel
July 2, 2024 @ 4:50 pm
Can you please let me know where this free offer is for 30 days?
July 2, 2024 @ 4:53 pm
Please send your UUID to sales@universal-devices.com.
With kind regards,
Michel
July 7, 2024 @ 8:18 am
I guess it’s time to upgrade from my isy994i but first a couple of questions:
1) I -can- backup my isy994i and restore to the eisy seamlessly, right?
2) I have an insteon PLM that connects to the isy994i via a cat-5 (RJ45) cable. Can I continue to use this cable or do I need an adapter?
My isy994i has been running flawlessly for years. I’m sad to see it go. Is there any after-life for these things?
July 7, 2024 @ 1:55 pm
Hi Jim,
1) Yes, for INSTEON, this is going to work 99.99% of the time: backup 994, restore on eisy + use your existing PLM (using the serial PLM Kit)
2) You need the Serial PLM Kit
Unfortunately, no afterlife :(.