Have you been waiting for PLMs for eons? Well, the wait is over! insteon.com is now taking preorders for both 2413S (serial) and 2413U (USB) and available for shipment by mid-April 2023. Supplies are limited so preorder now:
For UD Customers, insteon.com now offers PLM Repair Service at 20% discount. Why not fix your PLM and migrate to eisy? All you have to do is to order the PLM Repair service using this link and then use coupon code ISYPLM20 for 20% discount.
“The Only Thing That Is Constant Is Change -” ― Heraclitus
Thanks to you for its enormous success, and after 14 years of rock-solid operations and performance, sadly we must say goodbye to our beloved ISY994i Series.
What Models Are Affected?
With the exception of ISY 994r, ISY 994 PRO OADR, and OEMs all other models are affected.
What Does It Mean for Me?
As long as your unit works, nothing! Otherwise:
We no longer carry any spare parts and/or replacements.
Starting 06/01/2023:
You can no longer add modules to your existing 994s.
All requests for transfer from one 994 to another 994 will require a $125 transfer fee.
Free technical support will cease for any issues relating to 994i Series. Paid support will remain available till 06/01/2024.
What Are My Options?
If you have a Polisy, please migrate to it. Here are the instructions.
eisy | home is our 7th generation home automation controller and energy management system. It’s called eisy because it’s based on the same rock-solid ISY technology as its predecessors while also restructured for ease of configuration and use through our fantastic UD Mobile App. eisy is packed with power and flexibility and it’s so cute that some of us call it ‘cutie’! You don’t believe it? Checkout this video.
WiFi 6 | Bluetooth 5.2 | 1 x Gigabit Ethernet | 4 x USB Ports | 2 x 4K HDMI Ports
Internal NVMe slot can extend storage to 1TB
Operating System:
Refined version of FreeBSD. UD manages building and maintaining the kernel and core/required packages. The OS and packages were designed to be easily field upgradeable and ensure that you configure once and run forever.
Device Support
INSTEON Support – Requires a PLM (not included): 2413S, 2413U, or 24487U. If you are using 2413S (serial/RS232), then you will need our Serial PLM Kit
Z-Wave Support – Requires our ZMatter USB dongle (not included)
Zigbee / Matter Support – Requires our ZMatter USB dongle (not included). Zigbee and Matter support will not be available till 03/2023
100s of other devices and services are supported through our awesome and vetted third-party developed node servers (plugins). Here’s the list
How Easy Is It to Setup?
Plug in the power cord to your eisy
If you have a WIFI network, nothing else is necessary. If you prefer using a wired connection, plug in an Ethernet cable to the network port on eisy. Ensure that your network is DHCP enabled
Install UD Mobile by scanning the QR Code below on your mobile phone:
eisy | home is our 7th generation home automation controller and energy management system. It’s called eisy because it’s based on the same rock-solid ISY technology as its predecessors while also restructured for ease of configuration and use through our fantastic UD Mobile App. eisy is packed with power and flexibility and it’s so cute that some of us call it ‘cutie’! You don’t believe it? Checkout this video.
WiFi 6 | Bluetooth 5.2 | 1 x Gigabit Ethernet | 4 x USB Ports | 2 x 4K HDMI Ports
Internal NVMe slot can extend storage to 1TB
Operating System:
Refined version of FreeBSD. UD manages building and maintaining the kernel and core/required packages. The OS and packages were designed to be easily field upgradeable and ensure that you configure once and run forever.
Device Support
INSTEON Support – Requires a PLM (not included): 2413S, 2413U, or 24487U. If you are using 2413S (serial/RS232), then you will need our Serial PLM Kit
Z-Wave Support – Requires our ZMatter USB dongle (not included)
Zigbee / Matter Support – Requires our ZMatter USB dongle (not included). Zigbee and Matter support will not be available till 03/2023
100s of other devices and services are supported through our awesome and vetted third-party developed node servers (plugins). Here’s the list
How Easy Is It to Setup?
Plug in the power cord to your eisy
If you have a WIFI network, nothing else is necessary. If you prefer using a wired connection, plug in an Ethernet cable to the network port on eisy. Ensure that your network is DHCP enabled
Install UD Mobile by scanning the QR Code below on your mobile phone:
INSTEON got you down? Z-Wave range and limited functionality issues? Want to Future-Proof your Polisy with Zigbee/Matter support? Our ZMatter board is the answer!
Enhanced Range
Start enjoying the enhanced range afforded by high caliber external antennas (on the sides) in conjunction with SiLab’s 700 series Z-Wave and Zigbee/Matter radios.
Smart Start
No more tapping and dancing to get a device to include! Just use UD Mobile to scan Smart Start QR code for your device, and watch it seamlessly appear and start working.
S2 Security
S2 secure devices are now supported so you can rest assured that your devices and communications are secure.
Improved Scene Support
Although Z-Wave scenes are not as impressive as INSTEON, but with this new implementation, they come much closer. So, instead of using programs, give them a try!
Easy migration from 994 500 Series and Zooz 700 series dongle
Migration from your 994 is as easy as backup/restore. All your Z-Wave devices will be migrated to ZMatter board*. For those with Zooz 700 series dongle, the migration process is as easy.
For those who have not yet migrated their 994s to Polisy, now is the time and here are the instructions.
*Some devices may require manual intervention especially if they support S2.
Future Proof Your Polisy
Although Matter products are not yet available, we are closely monitoring and implementing features as they become available. In the meantime, we will try supporting regular Zigbee devices and then operate in dual Zigbee/Matter mode once Matter is available.
Get Some Money Back!
If you ordered a Zooz 700 Series dongle from us, you may return it for a full refund (if Express shipping, up to $12). Please send your invoice to sales@universal-devices.com.
UD Mobile integrates with your Z-Wave/INSTEON/X10 devices, as well as all your ISY’s node servers such as Ecobee, Hue, Ring, Tesla, Tesla Powerwall, Solar Edge, Sonos, Lutron, Harmony Hub, ELK, all the climate services, and many many more.
To celebrate, for a limited time, get 20% discount on Polisy and Polisy PRO. Please use coupon code Z9F44G4R at checkout. Expires on 06/25/2021.
On 03/08/2021, there was unauthorized access to one of our databases containing user profile information. We have since blocked this unauthorized access and made additional changes to our technical infrastructure to prevent future incidents.
In order to provide single sign-on, and strengthen our security, early last year we started offering ISY Portal for authentication and authorization in addition to the website’s default sign-in option. ISY Portal has not been impacted by this unauthorized access. And, going forward, ISY Portal will be the only available option for signing in into your account. Although all the passwords in the compromised database are stored encrypted (one way hash), if you used the same password in ISY Portal, we strongly recommend changing it to something else. This site is a good source for generating strong and random passwords.
Please note that, we do not store any credit card and/or payment information anywhere in our infrastructure.
Since the compromised system was first discovered, we have been working diligently and methodically to examine, test, and secure each component of our system and ensure it is safe. Earning your trust through the operation of secure services will always be our highest priority. We deeply regret this incident and apologize for the inconvenience.
