ISY Portal Price Adjustment!
In an effort to continually enhance your experience with our products and services, while maintaining reliability and security, we are announcing a minor price adjustment for ISY Portal licenses.
Starting August 1st, 2023, ISY Portal licenses will be increased by a $1 or less per month: $24 per year, or for those who opt for a two-year subscription, we are offering a discounted rate of $39.
Our decision to implement this minor price increase directly aligns with our pursuit of innovation, enabling us to provide you with a range of enhanced features and state-of-the-art capabilities. Recent features such as Geo Fencing and Instant/Push notifications showcase our continuous improvement and cutting-edge technology.
Your utmost satisfaction is our main goal. As such, we are hoping that our ongoing efforts to enhance our offerings, coupled with our focus on security, reliability, and stellar customer support significantly contribute to your overall satisfaction.
We sincerely appreciate the trust you have placed in our company, products, and services.
July 12, 2023 @ 6:46 am
How do I purchase it? I don’t see a link here.
July 12, 2023 @ 6:51 am
Hi Steve,
If you already have an ISY Portal account
please follow these instructions. If you don’t, simply add your eisy/polisy to your ISY Portal account for 30 day free trial. Once that’s done, you can follow the renewal instructions at any time.
July 12, 2023 @ 10:21 am
So well worth it. The one bill I enjoy paying and am thankful for.
July 12, 2023 @ 10:25 am
If I already have an active 1-year license and I renew now does it extend my current license or does it just reset? I’d like to extend my portal access period.
July 12, 2023 @ 10:27 am
@Gerard Lunow, THANK YOU SO MUCH!
July 12, 2023 @ 10:28 am
Hi Scott,
Yes, it will extend your existing license.
July 12, 2023 @ 10:35 am
I made a two year renewal in May, and the total cost was $20. I don’t understand how an increase to $39 for two years (a 95% increase) can be described as “a minor price adjustment.”
Whatever the cost is I don’t mind paying it – I just wish you had come right out and said that “… in order to maintain reliability and security, we need to double the portal cost.”
July 12, 2023 @ 10:47 am
@Bill Burns,
Relatively speaking, you are right. In essence, if were charging $0.1/month and then increased it to $0.2/month, your statement would still be valid.
July 12, 2023 @ 1:13 pm
Agree with Bill Burns, I have 2 devices on the portal, and almost doubling the price is not a minor price increase no matter how you spin it. Considering average inflation over the past year in the US was 8% this is a pretty drastic jump. I don’t think I have had any of my other subscriptions increase this much. I think when my renewal come up I need to evaluate if its worth it
July 12, 2023 @ 1:19 pm
@David,
Regarding average inflation last year, I wonder whether you would mind an average increase of 5% per year? And, if so, why you do not consider 12 years with ZERO change and the average rate of inflation during those years. But I understand. No one wants to pay more for anything. Including me.
July 12, 2023 @ 2:04 pm
Is this applicable at next renewal or immediatley ?
July 12, 2023 @ 2:56 pm
My current license expires in March 2025. Do I need to renew?
July 12, 2023 @ 3:04 pm
Hi Barry,
It starts on August 1st. So, not immediate and it depends on when your next renewal is.
July 12, 2023 @ 3:05 pm
Hi Joel, no.
July 12, 2023 @ 3:17 pm
Just to be clear, current subscription is fine through its expiration date (“Expiry Date” date shown on the License page in the portal).
At the time of expiration, the rate will be the new rate.
Bottom line, I don’t need to do anything now. When my current sub runs out, I’ll just renew at the new price.
Right?
July 12, 2023 @ 3:26 pm
Hi Donald,
Yes, precisely!
July 12, 2023 @ 4:38 pm
Anybody complaining about this price increase should definitely rethink their automation strategy. This is the first increase that I’ve ever seen from Universal Devices and I think it’s long overdue. I don’t want to see them run into problems because they weren’t charging enough for such a great service. Too many companies either don’t charge anything for cloud ongoing services …cough…Insteon from the past…cough …or don’t charge enough. Please support UD and the great work they do providing us reliable solutions!
July 12, 2023 @ 4:42 pm
Hi Mike, thank you SO much!
July 23, 2023 @ 10:52 am
I don’t have an issue with the price increase…been many years (as in since it started) at the same price. I think the wording of “minor” increase is what threw folks off. Clearly, things cost money and many increase in cost every year…and increased services, more options, etc. bring more value as well.
Nobody likes paying more for anything Michel, you are right about that! 🙂
I am not sure which I prefer more…the cable company and my garbage company slowly increasing the cost every year (or more often it seems lately) and hoping I won’t notice…or wait until a big jump is needed and then rip off the band-aid. 😉
I will pay it for sure…because I love this product and the service. Not sure I will be happy about it and jump around, but I won’t be pissed like I am at my garbage company! 🙂
July 23, 2023 @ 3:05 pm
@Eric Anderson,
Thank you for the feedback. I totally understand. Minor was not a good word to choose.
July 29, 2023 @ 7:23 am
Still cheaper than the alternative Home Assistant cloud option at $65 from Nabu Casa (assuming you have HA connected to ISY like I do).
August 14, 2023 @ 9:48 am
I just added 2 years to my current subscription and I am happy to do so as I am a long time user of UD products. I expect reliability (which I get) so I have no issue paying this subscription fee.
July 27, 2024 @ 7:14 pm
I just tried to renew my license and am being charged $44 for a single year – I think that this is a mistake as there has been no communications around this… Please can you tell me how to renew for 2 more years at the $39 rate announced last August? Thank you
July 28, 2024 @ 7:50 am
Hi Mark,
Please see this announcement: